Contact Us
Our support team is here to help with questions, account-related issues, technical concerns or general feedback. You can reach us via live chat, email or phone for fast, practical assistance. For verification, payments or bonus queries we provide clear guidance and prompt responses. Our team also handles security checks and can walk you through any required documents. Please use the contact options below to get help with deposits, withdrawals, account settings or any site-related problem. Available via our main channels.
| Department | Contact details |
|---|---|
| Customer support | [email protected] (live chat and email) |
| General enquiries | [email protected] (account and billing enquiries) |
| Affiliate enquiries | [email protected] (partner support team) |
| Phone | +44 20 7429 5831 (calls answered Mon-Fri 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 (excluding UK public holidays) |
Support via Email
Email is the preferred way to contact us for detailed requests, account issues or to submit documents. Please include a clear subject line and your up-to-date contact details to avoid delays. For faster handling, attach any relevant screenshots or ID copies and send them to [email protected] so our team can match your case quickly.
Send Us a Message
Response Time
Our support team aims to respond quickly to all enquiries. Most messages are answered within one business day, and live chat usually replies within minutes during staffed hours. Complex cases such as verification, payments or disputes may take longer while we investigate, sometimes several days depending on the issue. We’ll keep you updated until your request is resolved.
Feedback
We’re always keen to hear from players at Union Jackpots. If you have feedback, suggestions or ideas to improve the site, please share them with us. Every message is read and considered by our team, and we use player input to refine games, promotions and support. Your comments help make the site clearer and fairer for everyone.